Refund policy
Refund Policy
Bedfellow Refunds and the 60-Night Fit Promise Last updated: 28 October 2026
Your rights under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The Fit Promise below is extra.
If your order arrives faulty or damaged Email us at hello@bedfellow.com.au with your order number and a photo. We'll send a replacement or refund you, as the Australian Consumer Law requires. You won't need to post anything back unless we ask, and if we do, we pay the postage.
The 60-night Fit Promise Earplugs suit some ears better than others. So you can try Bedfellow for 60 nights.
- If they're not right for you, email us within 60 nights of delivery and we'll send you our return address.
- Post the earplugs and their case back to us within 14 days of that email. Please pack them so they're protected, and keep your postage receipt.
- Once they arrive, we refund the full price you paid for the earplugs.
- You pay the postage to send them back. We don't refund the original shipping, because it was free.
- One Fit Promise refund per customer and delivery address.
- It covers Bedfellow earplugs only.
How refunds are paid We refund to your original payment method within 5 business days of receiving your return. Your bank may take a few more days to show it.
Change of mind after 60 nights We don't offer refunds for change of mind after the 60 nights. This doesn't affect your rights under the Australian Consumer Law.
Questions: email hello@bedfellow.com.au.